Every feature, explained
A complete front office in one product — from first message to paid booking
MondayFive is the AI agent that answers, sells, schedules, charges, reminds and remembers. Here is everything it does, in depth.
Channels
One inbox, every channel
Your customers don't pick a channel to make your life easier. MondayFive meets them wherever they message — and answers with the same brain everywhere.
Connect your WhatsApp Business number and the AI answers every chat instantly — questions, bookings, deposits, all inside the thread your customers already use.
Instagram DM
The place people find you is the place they book. Story replies, DMs and comment enquiries get answered before they scroll on.
Messenger
Facebook Page messages flow into the same inbox with the same brain — one setup, consistent answers everywhere.
Website widget
A lightweight chat widget for your site and booking page. Visitors ask, the AI answers from your real prices and availability.
AI phone calls
On Professional and up, the AI answers your phone too — a natural voice that checks availability, books the slot and texts the confirmation.
Every conversation — regardless of channel — lands in one unified inbox with full history, customer context and the option to jump in yourself at any moment.
The agent
An agent that sells, not a bot that deflects
Most chatbots exist to keep customers away from you. MondayFive exists to move them into your calendar.
Qualifies before it books
It asks the right questions — what service, when, for whom — so the booking that lands in your calendar is the right one, not a guess.
Handles objections
“Is it worth the price?” “Can I think about it?” The AI responds the way your best front-desk person would: helpful, honest, and always moving toward a booked slot.
Every language, auto-detected
Customers write in whatever language they think in. The AI detects it and replies in kind — no configuration, no translation plugins.
Human handoff, the moment it matters
Complaints, edge cases, VIPs — the AI recognises when a human touch is needed and hands the thread to you with full context, mid-conversation.
Guardrails you can trust
An AI speaking for your business needs hard limits, not vibes. MondayFive ships with them built in.
Never invents a price
Prices come from your service list and knowledge base — nowhere else. If it doesn't know, it says so and offers to check with you.
Industry safety lanes
Dental, medical, therapy and wellness businesses get pre-built guardrails: the AI never gives clinical advice, never triages symptoms, and escalates sensitive conversations straight to you.
Sticks to your policies
Cancellation windows, deposit rules, service boundaries — the AI enforces what you configured, even when a customer pushes back.
Scheduling
Scheduling that respects reality
Real businesses have buffers, breaks, staff who do different things, and clients in other timezones. MondayFive schedules the way you actually work.
Working hours & breaks
Per staff member, per day. The AI only ever offers times you actually work.
Buffers & prep time
Cleanup after a colour, setup before a treatment — buffers are baked into every slot it offers.
Staff & skills
Customers can ask for Maya by name, or the AI assigns the right person for the service.
Timezones done right
Clients across timezones see times in their own zone. No more 3am confusion for either side.
Google Calendar + Meet
Two-way sync with Google Calendar. Virtual services get a Meet link generated automatically.
Slot holds
While a customer decides or pays a deposit, the slot is held — so two chats can never book the same chair.
Balayage — Saturday 10:00
with Maya · 3 hours
- Service
- Your price
- Deposit due now (25%)
- Held against the visit
- Coupon FIRSTVISIT
- applied
- Tax
- included
Payments
Payments built in — deposits kill no-shows
A booking with money attached is a booking that happens. MondayFive collects it in the same conversation, before the customer's attention moves on.
Deposits your way
Fixed amount, percentage, or full prepayment — configured per service. Pay-later stays an option where you want it.
Stripe & PayPal
Connect either (or both) and the AI sends a secure payment link right in the chat. Money lands in your account, not ours.
Refund policies, enforced
Set your cancellation window once. Refunds inside the window are automatic; outside it, your policy holds — no awkward conversations.
Taxes handled
Add tax rates per service or location and every payment link and receipt reflects them correctly.
Coupons in the chat
Percentage or fixed discounts, scoped to services, capped per customer. The AI applies valid codes mid-conversation.
CRM & reminders
Every conversation builds your customer base
No data entry. No separate CRM subscription. Customers are created, enriched and re-engaged automatically.
A CRM that fills itself
Auto-created customers. The first message creates the record; every booking, payment and visit enriches it — visits, spend, no-shows, preferred staff.
Tags, notes & segments. Mark VIPs, colour clients, lapsed members. Build segments like "hasn't visited in 60 days" and act on them.
Import & export freely. Bring your existing list in, take your data out any time. It's your customer base, not ours.
The reminder sequence
On booking
Confirmation
Instant confirmation with the service, time, staff member and location — on the channel they booked from.
24 hours before
First reminder
A friendly nudge with one-tap options to confirm or reschedule instead of silently no-showing.
2 hours before
Final reminder
The last-mile reminder that catches the forgetful — the single cheapest no-show fix that exists.
After the visit
Review request
Happy customers get asked for a review while the experience is fresh. Your rating compounds on autopilot.
Weeks later
Rebooking nudge
When a client is due back — a root touch-up, a follow-up, next month's session — the AI reaches out and rebooks them.
Knowledge base
Your knowledge, its answers
The AI is only as good as what it knows about your business. Feed it once, and it answers like a veteran employee.
PDFs & documents
Price lists, treatment menus, policies, aftercare guides — upload them and the AI answers from their contents.
FAQs
Write the answers you give ten times a day, once. Parking, patch tests, what to bring, how to prepare.
Website URLs
Point MondayFive at your website and it reads what is already there — services, story, policies.
And when a question falls outside what you've provided, the AI doesn't improvise — it tells the customer it will check, and flags the thread for you.
Analytics
Know exactly where bookings come from — and where they leak
Every conversation is a data point. MondayFive turns them into a funnel you can actually act on.
- Revenue by service, staff member and location
- No-show and cancellation rates — and how deposits change them
- Top services and busiest hours, so you staff accordingly
- Lead sources: which channel actually fills your calendar
The funnel view
Conversations → qualified → booked → paid. When a stage narrows more than it should, you'll see it — and know whether to fix pricing, availability or follow-up.
See all of it working on your business
Set up your services, connect a channel, and watch the AI take its first booking — free for 7 days.